We are seeking an experienced and dynamic Account Director / Client Services Lead to join our team. The ideal candidate will be responsible for managing client relationships, ensuring client satisfaction, and driving the growth of DwellSafe’s services. This role involves working closely with various types of partners—including healthcare organizations, home modification companies, non-profit groups, and retail partners—to understand their needs, provide tailored solutions, and coordinate with internal teams to deliver exceptional service.
Key Responsibilities:
Serve as the primary point of contact for key clients and partners, managing relationships and ensuring high levels of satisfaction.Develop and implement strategies to meet client and partner needs, driving account growth and strengthening partnerships.Coordinate with internal teams, including product development, marketing, and customer support, to deliver tailored solutions and services.Conduct regular check-ins and reviews with clients and partners to assess satisfaction and identify opportunities for improvement.Provide clients and partners with insights and recommendations based on data analysis and market trends.Manage client and partner onboarding and training, ensuring a smooth and effective implementation of DwellSafe’s solutions.Resolve client and partner issues and concerns promptly, ensuring a positive experience.Track and report on key account and partnership metrics, providing regular updates to senior management.Stay updated with industry trends and best practices to continuously enhance client and partner services.
Qualifications:
- Minimum of 3 years of experience in account management, client services, or related roles, with experience in managing partnerships in healthcare or related industries preferred.
- Proven track record of managing key accounts and driving client and partner satisfaction and growth.
- Excellent interpersonal and communication skills, with the ability to build and maintain strong client and partner relationships.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a multidisciplinary team.
- Strong organizational skills and attention to detail.
What we offer:
- Competitive salary and benefits package.
- Flexible work environment with remote work options.
- Opportunities for professional growth and advancement.
- Supportive and collaborative team culture.
- The chance to make a meaningful impact on the lives of older adults.
How to Apply:
Interested candidates should submit their resume and a cover letter detailing their relevant experience and why they are passionate about improving home safety for older adults to careers@dwellsafe.ai
If you're passionate about innovative technology and making a real impact, we’d love to hear from you!
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DwellSafe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.