We are seeking a dedicated and detail-oriented Engagement Manager to join our team. This role is essential to nurturing relationships with partners—including healthcare organizations, home modification companies, nonprofit groups, and retail partners—while also ensuring a seamless, high-quality experience for individuals and families using DwellSafe’s tools to assess and improve their homes. The Engagement Manager will serve as a bridge between diverse stakeholders and DwellSafe’s internal teams, ensuring satisfaction, scalability, and impact.

Key Responsibilities

Partner and Organization Relationship Management:

• Build and maintain relationships with partners, including healthcare providers, nonprofits, and home modification professionals.
• Act as the primary liaison for partners, ensuring their needs are met while driving collaboration and scalability.
• Provide tailored recommendations and updates to partners based on data, feedback, and market trends.

Residential User Support:

• Guide and support individuals and families using DwellSafe to assess their own homes or those of loved ones.
• Ensure a smooth and positive experience for residential users, addressing questions and resolving issues promptly.
• Collect and analyze feedback from individual users to continually enhance the platform and user journey.

Quality Assurance and Coordination:

• Work closely with clinicians and technical teams to ensure solutions meet high standards of usability and accuracy for both partners and individual users.
• Monitor and ensure the quality of user outcomes, maintaining DwellSafe’s reputation for excellence across all types of users.

Insights and Reporting:

• Track and report on key performance metrics for both partners and residential users.
• Identify opportunities to improve user outcomes and expand the reach of DwellSafe’s impact.

Qualifications

• Experience in account management, client services, or a similar role, with experience in healthcare, consumer technology, or home safety industries preferred.
• Strong interpersonal and communication skills, with the ability to support both organizational partners and individual users.
• Excellent problem-solving, organizational, and analytical skills.
• A customer-focused mindset with a commitment to quality.
• Ability to work independently and collaboratively in a fast-paced environment.

What We Offer

• Competitive salary, including remote work flexibility.
• A collaborative, mission-driven team dedicated to improving safety and quality of life for older adults, individuals with disabilities, and those with mobility or physical limitations.
• The opportunity to shape both partner and residential user experiences, making a measurable difference in home safety.
• Professional development and growth opportunities in a fast-paced, innovative environment.

How to Apply:


Interested candidates should submit their resume and a cover letter to: careers@dwellsafe.ai

If you're passionate about innovative technology and making a real impact, we’d love to hear from you!

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DwellSafe is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.